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KIOSK DESIGN

UI/UX Design

Self-ordering KIOSK application for people to order food/snacks from available vendors.

Going to movie theatres with friends and family has become part of lifestyle. There is always a huge rush at the food counter inside the theatre and people don’t want to wait long in the queue and also face challenges to carry it along.

2023

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Goal

Design a system and interface for KIOSK system in the theatre which can-​

  • Decrease the waiting period for the consumers.
    Let them customize.

  • Help them order through a contactless service.

  • Get their deliveries at the seats.

  • Improve the customer experience while ordering in theatre

Target Audience

Middle class to rich
Age group- 12+ to 50
People are interested in Entertainment and Cinema
People who like to take their time to make decisions
 

How KIOSK system is useful?

  • Easy to use

  • Offering Contactless Services

  • Speeding Up Processes

  • Improving Customer Experience

  • Ensures Order accuracy

  • Building Customer Loyalty

  • Improves Customer Satisfaction

  • Allows you to take time to explore and decide

Use Cases

  • Aparna wants time to customize.

  • Arnav is shy to talk on the counter.

  • Drishti is late for the movie and doesn’t want to stand in the queue.

  • Sam wants to order from different counters.

  • Mehul is shy to take his time to customize his order since a lot of people are already waiting in the queue.

  • Sana feels uncomfortable to carry it to her seat.

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Problem Statement

Rahul is representing people who are restless and doesn’t want to waste time in long queues. They want to spend enough time customizing their meal which doesn’t happen when you are in a long queue. Also he wants it to be delivered on his seat at a particular time.

Feature List

  • Suggestion for combos while ordering

  • Suggest food items

  • Bestseller tags

  • Budget friendly combos

  • Option to customize your meal

  • Set time to receive the order

  • Enter booking ID and information will be retrieved.

  • Well categorized sub sections to choose from (Basis- Counter, food item, Cuisine

  • Language selection option

  • Selection of veg/non-veg/Both

  • Option to search for a particular product

  • Set quantity/repeat order.

  • Track your past orders and repeat

  • Track you orders through a link/Scan to track

  • Pre-ordering option

  • Get updates on delivery status.

  • Tap to call someone for assistance

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